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Sales · Manila · Hybrid

Customer Success Manager

In this role, you will own client adoption, value realisation, retention, and growth through structured engagement, data-driven insights, and cross-functional collaboration.

We usually respond within a week

In this role, you will own client adoption, value realisation, retention, and growth through structured engagement, data-driven insights, and cross-functional collaboration. You will also act as a strategic client partner and internal orchestrator, delivering measurable outcomes through digitally enabled Customer Success practices.

Key Responsibilities

  • Drive onboarding, adoption, and strategic engagement to accelerate time-to-value.

  • Manage account health, retention, renewals, and expansion using predictive insights.

  • Represent the voice of the customer through structured feedback and executive engagement.

  • Execute consistently against CS playbooks with strong CRM hygiene and reporting.

  • Leverage automation, AI insights, and digital tools to proactively manage risk.

  • Continuously build capability through product mastery, data literacy, and learning.

What we’re looking for in you

  • Executive-level communication and consultative engagement.

  • Product and vertical mastery across assigned portfolios.

  • Data-driven analysis, insight synthesis, and storytelling.

  • Account lifecycle, renewal, and expansion planning.

  • Stakeholder management and cross-functional influence.

  • Proficiency with CRM, digital engagement, and AI-enabled reporting.

Benefits

Our rapidly-growing, award winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognises and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.

Department
Sales
Locations
Manila
Remote status
Hybrid

About Argus Media

Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets.

Headquartered in London with 1,500 staff, Argus is an independent media organisation with 32 offices in the world’s principal commodity trading hubs.

Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy.

Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic.

Sales · Manila · Hybrid

Customer Success Manager

In this role, you will own client adoption, value realisation, retention, and growth through structured engagement, data-driven insights, and cross-functional collaboration.

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