Argus is a fast-growing global B2B media company providing essential information on commodity markets. As a business, we continue to grow and evolve, adding new markets, new services, new delivery options and improved analytical tools.

Job Purpose

Working as part of the Argus technology department in our central London office, the CRM Business Analyst will play a pivotal role in our strategic CRM & ERP programme as we modernise and expand the enterprise software we use. You will be responsible for working closely with our internal business functions to define and communicate a clear set of requirements across workstreams in partnership with the product managers and other business analysts. You will regularly work with stakeholders throughout the product’s lifecycle.

The role includes managing users, data quality, responding to questions from and coaching end-users, reporting and housekeeping within the system. You will also undertake ongoing business analysis across our business functions to identify opportunities and solutions for process improvement and automation. This will include the hands-on configuration of Salesforce, whilst ensuring that quality and service levels are high. Hands-on Salesforce (or other CRM) experience is essential.

What will you be doing

• Develop a deep understanding of Argus’ business operations and strategic goals

• Analyse and document current ("as-is") and future ("to-be") business processes

• Own and manage product requirements for specific features in the backlog, ensuring clear communication across teams

• Act as a liaison between technical and business teams to ensure solutions are practical and aligned with business needs

• Collaborate closely with Product Managers across CRM, ERP, Integration, and Core Backend Services to ensure backlog visibility, alignment, and business value clarity

• Contribute to effective change management processes

• Monitor and track system defects and enhancement requests

• Learn and support system configuration activities

• Create and maintain process documentation for internal teams

• Champion best practices in process design and workflow optimisation

• Develop a comprehensive understanding of the sales cycle and its impact on business processes

• Coordinate and support end-user training as needed

• Assist business users during transitions from development to production, offering product expertise during training, UAT, and go-live phases

• Provide support for Salesforce.com, including configuration updates such as security settings, sharing rules, profiles and roles, custom objects and fields, record types, page layouts, validation rules, reports and dashboards

Skills and Experience

• Strong understanding of Salesforce (or other CRM), including hands-on configuration experience

• Proven ability to gather and translate business requirements into clear, actionable user stories

• Strong stakeholder management skills, with the ability to align diverse groups throughout product and project lifecycles

• Experience managing a backlog of requirements using tools like JIRA

• Solid grasp of complex web application architecture

• Excellent communication skills – precise, succinct, and effective

• Analytical mindset with strong problem-solving capabilities

• Experience working in agile environments (e.g., SCRUM, Kanban)

• Highly organised with the ability to manage individual workload independently

• Flexible and adaptable to changing priorities

• Quick learner with the ability to pick up new technologies through instruction and self-learning

What’s in it for you

Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.

• Competitive salary and company bonus scheme

• Group pension scheme

• Group healthcare and life assurance scheme

• Hybrid working environment (currently three days in office)

• 25 days annual holiday with incremental increase up to 30 days

• Subsidised gym membership

• Season ticket travel loan

• Cycle to work scheme

• Flexible benefits platform (ability to buy additional medical cover, life assurance, dental cover, holiday, critical illness, travel insurance & health screening)

• Extensive internal and external training